• Monitor health, usage and overall compliance of campus Agilysys point of sale and Atrium card systems and provide general support, administration and maintenance for these systems.
• Plan, design, install, integrate, configure, and oversee campus Agilysys point of sale and Atrium card systems.
• Perform system troubleshooting and maintenance.
• Troubleshoot platform related issues. Apply updates and patches as needed.
• Participate on project teams as a consultant providing technical expertise.
• System implementation and support.

• Managed multiple vendors in a distributed team environment during the rapid development of CLI Engage, a child progress monitoring and professional development learning platform made available to the entire state of Texas. Project budget: $1.75 million.
• Managed multiple vendors in a distributed team environment during the online course update and redesign of Beginning Education: Early Childcare At Home (BEECH), a web-based professional development system specifically designed for home childcare providers. Available in English and Spanish, BEECH includes 20 learning modules and is free to family childcare providers across the state of Texas. Project budget: $60,000.
• Provided consultation and acted as supporting facilitator to project management of CLI Engage platform development and implementation involving software, network, server, content, and web development team members.
• Served as project platform architect during requirements identification, analysis, prioritization, planning, and monitor and control activities.
• Responsible and accountable (in collaboration with CLI Engage team members) for developing schedule milestones and task/requirement estimates and communicating project status to Texas School Ready (TSR) management stakeholders.
• Supported Texas School Ready (TSR) management in identifying risks to the associated project(s) and managed the project risk management process per directives given by the Texas Education Agency (TEA) and Texas Workforce Commission (TWC).
• Analyzed risks during platform development and established contingency plans by identifying trigger events and initiating appropriate mitigating action(s) as needed.
• Supported various group team leaders in management of relationships with project stakeholders, including internal and external clients and vendors. Responsibilities included providing reports of progress and issues in order to manage expectations on all project requirements and deliverables.
• Responsible for implementing quality assurance (QA) and process management according to project management and software industry standards.
• Practiced standard project management change/configuration management processes when working with various project teams/vendors to assure appropriate nonconformance remediation was performed.

• Designed, implemented mission critical campus streaming media infrastructure serving 40,000+ end users.
• Provided accurate and timely monitoring, analysis and reporting of monthly KPIs for 13 colleges and over 20 internal and external organizations to upper management.
• Produced and broadcast thirty-four successful live Fall and Spring graduation ceremonies for seventeen years available to campus and worldwide audiences of 40,000+ viewers.
• Administrator of 6 mission critical media content servers providing 10,000+ streams per month to campus and external end users.
• Provided tier-3 streaming support to 5,000 faculty & staff and 34,000 students.

• Successfully taught mass communication (COMM 3353) course comprised of basic HTML (web) programming elements and the mass communication model.
• Lectured to a single section of COMM 3353 (Web Communication Technologies I) for 3 semesters to a class consisting of 15-20 undergraduate students.
• Reflected on and committed to the mission, vision, values, integrity and learning focus of the J. Jack Valenti School of Communication (the College).
• Reported to the director of the College and perform instruction-related duties and responsibilities.
• Provided quality learning-opportunities as a facilitator of learning by assisting them in meeting their educational goals.
• Designed and published unique course syllabus and class lecture content during third semester of teaching.
• Maintained awareness of on-going developments and practices in professional content area(s).
• Supplied prompt and accurate information in the recording and reporting of student data such as final grade reports.
• Participated as proctor for class final examination hosted at central testing facility.

• Supported and resolved over 300 client help tickets.
• Performed in-person and remote updates for 20+ client server(s) and over 100 workstation(s).
• Visited office locations of over 10 different clients to resolve trouble tickets.
• Attended staff meetings to discuss client support issues and business strategies.

• Managed team of 7 responsible for technical support, content development, and programming.
• Managed mission critical company infrastructure servers (Domain Name System (DNS), Gateway and 28.8/56.6 kbps & ISDN Dial-Up) providing internet access to over 300 individual and corporate customers.
• Administrator of 5 streaming media and 5 web content servers providing high profile customer web, radio, and streaming media content to worldwide Internet audience (har.com, 104krbe.com, 101klol.com, etc.).
• Travelled to Microsoft headquarters to assist in development of Microsoft Netshow and Windows Media streaming media technologies.
• Successfully negotiated contract valued over $1 million for delivery of various server, video production, and satellite uplink equipment involving Microsoft, Compaq Computer, Next-Level Systems, and Sony Corporation. See press release(s) at PR Newswire and questia.com, Free Online Library.
• Successfully negotiated agreement to include a live Internet broadcast link on the front page of the Compaq website that generated over 100,000 unique views.
• Successfully negotiated contract with 104 KRBE radio station valued over $250,000 to provide them with web design and hosting services along with live internet broadcasts of their "Private Sessions" concerts that included music recording artists such as Jewel, Sarah McLachlan, and Lisa Loeb.
• Successfully negotiated contract with 101 KLOL radio station valued over $250,000 to provide them with web design and hosting services along with live internet broadcasts of various promotional events.
• Produced 50+ live internet broadcasts in conjunction with various commercial stakeholders including:
  • Microsoft, Compaq Computer, Sony Corporation, AudioNet.com/Broadcast.com (formerly owned by Mark Cuban), NASA.
  • Beck, Eddie Vedder, Lyle Lovett, Dildar Hussain, Gypsy Kings, Tim Robbins, Sister Helen Prejean, Luke Perry, Sneaker Pimps, etc.
  • 104 KRBE and 101 KLOL radio stations.

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